Contact Us

This is the page to use if you want to reach the editorial team behind Best Online Casinos. Write to us at [email protected] and we will read every message. We are a research-based comparison site, not a casino — we do not hold player accounts, cannot process a deposit or withdrawal, and cannot release a payout on a casino's behalf. What we can do is answer questions about what we publish, correct anything we have got wrong, and point you toward the right regulator or support body.

What our inbox is good for

The more specific your message, the more useful the reply. These are the kinds of contact we handle most often, and roughly what to include.

• Corrections and fact checks. If a bonus percentage, wagering requirement, withdrawal limit or state availability note on our site no longer matches the casino's own terms, tell us which page and what changed. Our listings carry a fact-check date — the current one is Sep 25, 2026 — so quoting it helps us see how stale the entry is.
• Questions about payout terms. Cashout caps on bonus winnings, minimum withdrawal amounts, pending periods and per-week limits are where most confusion starts. We can explain how a published term generally works. We cannot tell you what a specific operator will decide on your account.
• Reader experiences. Good or bad, with a casino we list. Dates, amounts in USD and what the operator actually said in writing make a report usable.
• Business and advertising enquiries. Use the same address and say so in the subject line.
• Privacy and data requests. Ask and we will explain what we hold, which for most readers is nothing beyond standard web analytics.

How we make money, stated plainly

Some links on this site are commercial. If you open an account through one of them, the publisher may earn a commission from the operator. That arrangement does not buy a position in our rankings, does not change an editorial rating, and does not stop us publishing a drawback. Our ratings are editorial judgments made by our team — they are not aggregated customer-review scores, and you should not read a 10.0 as a promise about your own experience. If you think a listing reads like an advert rather than an assessment, that is exactly the sort of email we want.

Contacting the casinos we list

For anything touching your own balance — a delayed payout, a locked account, a bonus that did not credit — the operator's own support desk is the first and fastest route. Ask for a written response and a reference number, and keep it. Below is how the headline offers on our top-ranked sites are structured, because most payout questions we receive trace back to a bonus condition rather than to the casino's banking page.

Casino	Advertised welcome offer	Editorial rating	What to ask their support before you deposit
Raging Bull	410% up to $10,000 + 50 free spins	10.0	The cashout cap on bonus winnings and the maximum bet allowed while wagering
Magician Bet	101% no wagering	9.9	Whether "no wagering" applies to the spins as well as the cash portion
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.7	Spin value, expiry date and which games clear the playthrough
Uptown Aces	600% for new players	9.6	Minimum deposit and the wagering multiple attached to it
Card Crush	2 mystery coins and 5 cards as an instant welcome reward	9.4	How coins convert and whether any balance is redeemable
Zumba Cards	250% deposit bonus up to 250 SC	9.4	Sweeps coin redemption rules and minimum redemption thresholds
BetUS	200% up to $4,000 for new players	9.2	Whether the bonus is casino-only or shared with the sportsbook
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.1	What the $20 purchase buys and what is promotional
Slots and Casino	500% up to $2,500, across three deposits	9.0	The qualifying deposit for each of the three stages
Bets.FM	225% up to 1 BTC + 225 free spins	9.0	Crypto conversion rates and whether USD funding is supported

All offers are as advertised by the operator and subject to their terms, age and location eligibility. Percentages and caps change without notice — check the live terms page before you commit money.

Three listings readers ask us about most

Raging Bull — the biggest headline number, and the biggest small print

Raging Bull heads our list and heads our inbox, mostly because a 410% match up to $10,000 plus 50 free spins is the sort of figure that prompts a second look. It belongs here because the offer is genuinely large in advertised terms and the site is built around a deep slots library rather than a thin sampler. What matters for payouts, though, is not the headline: it is the playthrough multiple, the maximum stake permitted while a bonus is live, and any cap on what bonus winnings can convert to withdrawable cash. Read those three lines first. The limitation: offers of this size almost always carry the tightest conditions on the page, and a high match percentage on paper can be worth less in practice than a modest one with clean terms. Treat the rating as our assessment of the operator overall, not a forecast of what you will withdraw.

Magician Bet — a no-wagering structure, which is rarer than it sounds

Magician Bet is on this page because a 101% no-wagering offer removes the single biggest obstacle between a bonus and a cashout. Where a standard match has to be turned over many times before anything becomes withdrawable, a no-wagering bonus is designed to skip that step. If you only ever check one term, check whether "no wagering" covers the whole award or only part of it. The limitation: the headline match is small next to the four-figure offers elsewhere on the list, and no-wagering promotions frequently carry their own ceilings — a maximum award, a short expiry window, or a game restriction. Less friction, less headroom.

Slots of Vegas — a title-specific spins offer

Slots of Vegas earns its place on a 375% match paired with 50 free spins tied to Cash Chaser. Naming the game is a point in its favor: it tells you exactly where the spins can be used instead of leaving you to hunt through eligibility tables. For payout purposes, the numbers to find are the per-spin value, the expiry date on the spins and whether winnings from them land as cash or as a further bonus. The limitation: a single-title spins award is inflexible, and if that game does not suit your volatility preference the spins are close to worthless to you. The match portion will also carry conventional wagering.

Bonus terms we can help you decode

Most contact we get about "payout problems" turns out to be a bonus term working as written. The vocabulary that matters:

• Wagering requirement — the multiple of bonus (sometimes bonus plus deposit) you must stake before a withdrawal is possible. A 30x requirement on a $100 bonus means $3,000 of qualifying stakes.
• Maximum bonus bet — a per-spin or per-hand cap while a bonus is active. Exceeding it is the most common reason a balance is voided.
• Cashout limit — a ceiling on what bonus winnings can become, often expressed as a multiple of the bonus.
• Expiry date — unfinished wagering usually forfeits the bonus and anything built on it.
• Game weighting — slots typically count fully toward playthrough while blackjack, roulette and baccarat count partially or not at all. Live dealer rooms are often excluded outright.

Cashback and loyalty rewards sit slightly apart: cashback usually returns a share of net losses over a set period, and loyalty programs convert play into points. Both still carry terms, and no-deposit bonuses — the smallest awards on the market — almost always carry the strictest cashout caps of all.

Money in, money out

Using a comparison site costs nothing. Playing costs whatever you deposit, and a deposit is money at risk — never treat a bonus as free money when a qualifying payment is required. Methods vary by operator and by state, so verify on the cashier page rather than assuming.

• Debit cards are the most widely accepted deposit route at US-facing sites and are usually instant. Card deposits are not always reversible as a withdrawal method.
• Credit cards are accepted by some operators and declined by others; issuers may treat the transaction as a cash advance with its own fee and interest. Check with your bank first.
• ACH and online bank transfers are common for both directions. Deposits may clear same day; withdrawals typically take longer than card refunds.
• E-wallets, including PayPal where an operator supports it in your state, are generally the quickest withdrawal route. PayPal availability for gambling is state and operator dependent — confirm it on the cashier page, not from a general list.
• Wire transfer and paper check are usually the slowest options and the most likely to carry a fee.
• Crypto, where advertised — Bets.FM quotes its bonus in BTC — brings exchange-rate exposure and network fees, and conversion is your responsibility.

Timings are advertised by operators, not measured by us. A payout is normally split into two parts: an internal review or pending period, then the transfer itself. Minimum withdrawal amounts, weekly or monthly limits and processing fees are all set in the operator's terms. If your first withdrawal stalls, verification is the usual cause.

Verification, and why a payout pauses

Licensed US operators run KYC checks: government photo ID, proof of address, and confirmation that the payment instrument belongs to you. Larger or unusual amounts can trigger source-of-funds questions. This is regulatory, not obstructive. To keep it short, register with your legal name and current address, upload clear documents before you request a payout, and withdraw to the method you deposited with wherever possible.

If a withdrawal is refused and you believe the refusal is wrong, escalate in order: the operator's formal complaints procedure in writing, then the state regulator that licenses it, then any alternative dispute resolution body named in the terms. Keep screenshots, timestamps and the full text of the bonus terms you accepted. We are happy to hear about the outcome — it informs our coverage — but we have no authority over an operator and cannot compel a payment.

What you can actually play

The sites on this page are casino-led. The broad categories, and what separates them:

• Slots — the bulk of most libraries, and the games that usually count fully toward wagering. Return to player (RTP) is the long-run theoretical return, and volatility describes how that return arrives: low volatility pays small and often, high volatility rarely and larger. Neither predicts a session.
• Progressive jackpots — pooled prizes that grow with play. Base-game returns are typically lower to fund the pool, and some require a maximum bet to qualify.
• Table games — blackjack, roulette and baccarat, with house edge varying by rule set and side bets. Commonly weighted low or excluded from bonus playthrough.
• Live dealer — streamed tables with human croupiers, real-time betting windows, and frequent exclusion from bonus clearing.
• Mobile — most libraries run in a phone browser; dedicated apps depend on the operator and your state. Feature parity with desktop is not guaranteed.

Outcomes on digital games come from certified random number generators, and software providers are independently tested under the licensing rules that apply. Sweepstakes-style listings such as Zumba Cards and Amazon Jackpots work differently: they use coin or entry systems with their own redemption rules rather than straight cash wagering, so read the redemption terms as carefully as you would a wagering requirement.

Beyond the casino floor

Several operators on this list run more than one product. BetUS is the clearest example — its sportsbook sits alongside the casino, and a welcome bonus may be allocated to one vertical, split between them, or carry different wagering depending on where you stake it. That distinction matters: sports bets usually clear casino wagering slowly or not at all. Poker rooms, racebooks, bingo and virtual sports appear at some brands too, each with separate promotions and often a separate balance. Before you assume a bonus follows you across products, confirm it.

Who can play, and under what rules

You must be at least 21 in most US jurisdictions that license online casino gaming, and physically located in a state that permits it — geolocation checks enforce this at the point of play. Regulation in the US is primarily state-level, not federal: each state decides whether online casino gaming is permitted, who is licensed to offer it, and what player protections apply. Federal law sits above that on matters such as interstate wire transmission, but it does not create a national online casino license. Accepting US customers is not the same as being authorized to serve them in your state — verify a site's licensing position for where you live before depositing. We do not claim or confirm any specific license status for the operators listed here; check the regulator's own register.

Where a state licenses online casinos, the regulator also sets the ground rules for self-exclusion, deposit and loss limits, complaint handling and advertising standards. Our responsible gambling guidance explains deposit caps, cooling-off periods, self-exclusion programs and blocking software, along with free confidential support lines. Gambling is entertainment with a cost, not a way to make money or fix a financial problem. If it has stopped feeling like entertainment, set a limit or self-exclude today rather than after the next session.

How we assess the casinos we list

Our ratings come from documentary research, not from play. We read published terms and conditions, cashier and banking pages, bonus rules, licensing statements and regulator registers, then compare what is advertised against what is written. We have not deposited, wagered or withdrawn at these sites and we do not present advertised withdrawal speeds as tested results. Where a term is ambiguous or unverifiable, we say so rather than filling the gap. Rankings reflect that editorial review; commercial arrangements play no part in the order. You can read more about the team on our about page, and the rules governing use of this site in our terms and conditions.

Writing to us

1. Email [email protected] with a subject line that names the topic — correction, complaint, advertising or general question.
2. Name the page and the casino, and quote the line you are asking about.
3. For a dispute, include dates, amounts in USD and what the operator told you in writing.
4. Leave out account numbers, card details, passwords and ID scans. We never need them and will not ask.

We read everything and reply to what we reasonably can. Corrections get priority, because an out-of-date wagering requirement or payout cap on our site is a problem we can actually fix. If your question is urgent and concerns money sitting in a casino account, contact that operator first and use us as a second opinion.